Joe's Landscaping Supplies
ph: 877-JOE-BARK (877-563-2275)
getapric
With so many customers and such a large delivery area, our delivery schedule changes from day-to-day and from hour-to-hour, based on firm orders placed by customers. It is impossible to predict if we will have an open time to deliver to you "this Saturday at 9am" because by the time that you actually place an order with us, the open time may be already filled. We only schedule deliveries when we have a firm orders. Then (and only then) can we say what delivery days/times are available. We can give you an idea how open our schedule is at the current time we email you back but as soon as we get another call or email from a customer confirming they want to place an order, the open time can be quickly filled.
At the busiest time of the season (February through July), we will confirm which day you want your delivery when you place an order (we will call you), noting your time preferences. Then, the evening before (or the morning of) your scheduled delivery day, we will call you and give you a 2-4 hour window of time to expect delivery from us. We work VERY hard to accomodate your schedule because we understand you may have to work around your job, childcare and other activities that fill up the day.
We have many deliveries every day and a 3-county delivery area to cover, so we have to schedule and determine the most efficient and effective routing for our drivers the day or evening before deliveries. This translates into cost savings, increased competitiveness and lower prices for our customers. Yahoo for you!
When you Place An Order by emailing us, try to give us as much lead time as possible before you need the material and provide us with as many delivery day and time options as possible. We will call you and come up with a delivery time that works. Remember you (or your designee) must be present for delivery.
From February through July, our delivery schedule books up very quickly (and up to a week in advance) for deliveries on Thursday, Friday, Saturday and Sunday. If it is a holiday weekend, our schedule books up even more quickly!
Please don't wait until the last minute to place an order for your materials. Sometimes we can deliver to you on the same day that you order but other times we are booked solid for the next 2-3 days. The best thing to do is to order early, and be flexible with the delivery time.
This is not pizza delivery here! Our drivers make multiple deliveries daily and have a very large delivery area to navigate through, often with traffic congestion and other incidents that cause delays. This is why we typically give you a 2-4 hour window of time that you can expect your delivery.
We also recommend that you get a delivery the day before your laborers or other help is scheduled to do the work as our drivers have enough pressure on them without worrying about your help standing around waiting for them to arrive.
Delivery hours
Delivery hours from February through September:
7am-9pm M-F
8am-7pm Sat.
9am-6pm Sun.
Delivery hours from October through January:
7am-7pm M-F
8am-6pm Sat.
9am-5pm Sun.
North King, Eastside & Snohomish County
Deliveries to these areas are generally made any day of the week during the delivery hours listed above.
South King County and Pierce County
South King County (including Kent, Covington, Auburn, Maple Valley, Burien, Seatac, Des Moines, Federal Way) and Pierce County deliveries are typically made on Friday, Saturday or Sunday. Other days are possible, depending on our schedule. When you place an order, we can tell you what days we can deliver to you.
How About Delivery on the weekend?
A lot of our customers want a delivery on the weekend because they have the days off from work or can have help with moving the material on those days. Unfortunately, it is impossible for us to make all fo the deliveries on the weekends since we don't have 25 dump trucks and drivers all ready to make deliveries at the same time on Saturday morning. If we could do this, we would (because we love you all), but we can't!
For a Saturday or Sunday delivery, we will call you by 9pm the evening before and give you a 2-4 hour window of time to expect our arrival (see the general delivery hours listed above). If we are unable to reach you or you do not get ahold of us 9pm, your delivery may be cancelled or rescheduled (there are fees associated with this). Click here for our cancellation or rescheduling policy.
When we call you, we'll give you a 2-4 hour window of time to expect delivery from us. This may mean that you get a delivery by 8am that morning or at another time during the day. The 2-4 hour window of time is not based on how much we like you, but instead, it is based on the most efficient and effective routing for our dump trucks, given that they have multiple deliveries to make and must cover a 3-county delivery area. We try to incorporate your desired delivery time as much as possible, also considering how early you placed your order with us.
We'll Guarantee Delivery By 10am Saturday
If you REALLY need your material by 10am and are willing to pay for it, we will alter our normal routing to guarantee delivery by 10am Saturday for an additional $75. If your order is large enough to require multiple trips, we'll guarantee the first one arrives by 10am Saturday. If we do not make it to your delivery address by 10am, you won't be charged the $75 fee.
Due to availability, some landscaping materials may cost more when delivered on Saturday or Sunday. In addition, some materials are only available for delivery Monday through Friday. Don't worry though, when you Get A Price Quote from us, we will inform you of the price and availability of your product on weekends or you can just ask us.
Once you want to Place an Order , just let us know your availability for delivery, giving us as many delivery options (days/times) as possible. Remember that the more flexible and available you are, the sooner we will be able to deliver your product to you.
We will then call you at the phone numbers you have provided us to agree on a date/time for delivery and book you.....and that's it!
We can put two different materials in the same truck load if you only need up to 2 yards of each. However, we don't have any sort of barrier in the truck to prevent them from getting mixed up. Generally, we recommend against this, but if you want we can do it. These are the guidelines for a split load:
We can bring you bark, topsoil, rock or other materials that we sell and you can share the load with your neighbor. Just remember:
Dump Truck
If the area is accessible by a large dump truck, we will dump the materials wherever you want. However, we are not responsible (you are) for any damage or the need for towing of our dump truck as a result of delivering inside the curbline or on private property.
Any damage to private property, Joe's Landscaping supplie's dump truck or other equipment incurred due to delivery inside the curb line and/or on private property shall be the sole responsibility of the customer.
Our dump truck can weigh 20,000-40,000 lbs. when fully loaded (depending on the material). Joe's Landscaping Supplies is not responsible for cracked or broken curbs, sidewalks, driveways, damage to vegetation, grass, fencing, building structures, underground septic systems, sprinklers systems, drainage pipes, or anything for that matter. Even if the driver agrees to deliver on private property or inside the curb line, YOU are still responsible for any damages. This includes damages to our equipment, dump truck, towing expenses, and lost use charges.
Towing or Other Damage
Surprisingly, dump trucks get stuck very easily on soft, wet surfaces and ground that is not level. You will be liable for all towing charges and damages that result from deliveries within the curbline or on private property.
Dump truck towing is expensive. The tow truck operator will charge you $165/hour beginning from when the tow truck is dispatched until the towing is complete. We will charge you $90/hour beginning after 10 minutes at your address for the lost use of our truck (maximum $500 per day).
So that you don't fill out a check based on the amount of the quote that you received, please be aware that delivered amounts may vary (slightly up or down) according to how much is actually loaded into the dump truck. When you receive the bill from the driver, the bill will reflect the actual amount of yards (or tons for 1-Man Rock) that are in the truck.
For example, you order 6 yards of 5/8" Minus Crushed Rock to be delivered from Joe's Landscaping Supplies. When we load it into the dump truck, the truck may end up with slighlty more or less than 6 yards due to the large size of our loader bucket and the difficulty to measure exact amounts. Because of this, you may get exactly 6 yards or 6.2 yards or even 5.9 yards.
At the time of delivery, we will adjust your invoice to reflect the actual amount you received and you would pay for only that amount. We know exactly how much has been loaded into the truck based on the weight of the truck after we have loaded it.
Joe's Landscaping Supplies
ph: 877-JOE-BARK (877-563-2275)
getapric