Joe's Landscaping Supplies

Joe's Landscaping Supplies accepts cash (preferred) and good checks at the time of delivery.  Our drivers carry a limited amount of change so please take that into consideration.  Please have your payment ready.  Extra charges apply if you do not have your payment ready at the time of delivery.  Delaying the driver will cost you!

Delivery orders over $650 require cash or a cashiers check.  You or your designee must be on site for delivery and to pay the driver (unless an alternate payment plan is arranged). 

Advanced payment:

• By mailing the entire payment to us so that it arrives at least 1 day prior to your delivery date.  Must be arranged at the time you order.
• Over the phone with a Visa/Mastercard.  For orders up to $500, there is a $35 additional service charge if paid by Visa/Mastercard.  For orders over $500, 7% of the order amount plus a $5 transaction fee will be charged if paid by Visa/Mastercard.  The extra charges are simply to cover charges that we incurr from the credit card companies.  All credit card transactions must be prearranged and be processed at least 1 day before your scheduled delivery day.

Payment is due at the time of delivery.  If you can't be there, you must have a friend, relative, neighbor or your contractor be present to pay the delivery driver for the order.  In very limited circumstances, we have arranged for customers to place payment under a doormat or under their favorite rock in cases where they cannot be on site.  However, this must be prearranged.

There is an automatic $50 charge added to your bill for payment not received at the time of delivery.  

For non-payment, additional late charges will apply as well as collection fees from our collection agency AmerAssist Inc, A/R solutions , damage of your credit score and possible legal actions against you which may include placing a lien against your property.

There is a $50 charge for all returned checks from our bank, including non sufficient fund (NSF) checks.  Joe's Landscaping Supplies is charged by the bank for this along with an administrative fee for processing, fund acquisition and recovery.

Cancellation and Rescheduling Charges

There is a $25 cancellation charge if you cancel at any time for any reason after you have placed an order with us.  If we do not hear from you or are unable to contact you at the numbers you have provided prior to delivery (usually we try to reach you the evening before your scheduled delivery), your order will be cancelled or rescheduled and cancellation/rescheduling charges will apply. 

If you cancel or reschedule your delivery order within 24 hours of the scheduled delivery day (or the day you said you were available to receive a delivery) or we cannot reach you at the contact numbers you provided, you will be billed a $75 cancellation/rescheduling fee. 

Below summarizes the cancellation charges:

• $25 cancellation charge if you have placed an order
• $75 cancellation charge if you cancel within 24 hours of your scheduled delivery day.

Rescheduling

If you have already placed an order, a delivery date has been established and you wish to reschedule for an unknown date in the future or a date more than 1 month later than your originally scheduled delivery date, you will be charged the rescheduling charges. 

• $25 rescheduling charge if you reschedule two days or more before your originally scheduled delivery date.
• $75 rescheduling charge if you reschedule within 24 hours of your originally scheduled delivery.

If you reschedule at least two days before your originally scheduled delivery date and your new delivery date is within 1 month of your originally scheduled delivery date, there is no rescheduling charge.

Whether you know it or not, we have a considerable amount of time, labor and other overhead expenses invested in you before and after you have placed an order.  We are serious about providing you with high quality landscaping materials and service so we want you to be serious about it too!  If you are not sure you want to order our products or want to do more comparison shopping or whatever, please do not place an order.  We want you to be ready for us....... because we are certainly ready for you!

Cancellation and rescheduling charges enable us to recover expenses we have already incurred due to manpower scheduling, delivery route planning, pre-ordering and pre-purchasing of materials from our wholesale partners (if applicable), administrative costs, office supplies, the time/expense of generating your order, and other overhead costs.  Most of all, the charges take into account that we likely declined other sales at the same time that we reserved for your delivery.  For example if you cancel or reschedule the day before your scheduled delivery, we will probably not be able to fill your delivery time slot and therefore we will have lost sales for that time.

Additional Charges 

An additional 85% restocking charge and $100 delivery charge will apply if we have already loaded the material that you ordered in our dump truck at the time you cancel or reschedule. 

Due to the nature of the products that we sell and the considerable expense to get them to you, there are no refunds on Joe's Landscaping products, delivery charges or other charges/fees.

We are absolutely confident that our products are of the highest quality and are as good or better than what our competitors offer.  If you are not absolutely sure about what you are ordering, ask us for more information before we deliver it to you.  We can also send you actual or representation pictures of our materials/products. 

If you are still unsure, we suggest you go to one of our competitors that may have a Landscaping materials yard near you so that you can see what they have, hold it in your hands and examine it before you buy it from them or us (you can see their stuff and still buy it from us!).  However, once you order it from us and we deliver it to you, it is yours and we will expect payment.